Creating insights for a streaming world

Agama provides powerful real-time observability and analytics, as well as visualization and collaboration capabilities for video service quality and customer experience. Our solution empowers operations, product management, development, marketing and customer care teams with awareness and insights that increase efficiency, agility and customer satisfaction.

DISCOVER OUR SOLUTIONS

Head-End assurance

Gain detailed insights throughout the various processing steps in a video delivery head-end.

Service Operations

Use powerful tools to detect, locate and solve problems in video service distribution more efficiently.

Service Development

Shorten development cycles and gain insights to optimize and develop your offerings.

Customer Care

Enable customer care teams to make informed decisions based on the actual service experience.

Our customers trust us

“Delivering a high-quality IPTV service requires an end-to-end insight in quality of experience, by having full visibility on all levels of the TV delivery chain. From video ingest to playout on user interface and mobile clients, from STB behaviour to a geographical overview of our network and possible loss of quality within that. The Agama solution with extended dashboards and monitoring options will help different departments to solve or prevent incidents much faster, adding to customer satisfaction.”

Bart Smeels, Manager Platforms & Systems at Delta Fiber

“We believe that the Agama solution provides us valuable insight needed to continuously improve our service, and at the same time ensuring the best possible user experience for our customers. By expanding our current Agama solution to also cover OTT devices it will enable us to monitor our service quality from any content source to any end user client in one aggregated view.”

Petter Røisland, Head of TV Tech at Altibox

“The Agama solution enables us to enhance the quality of experience for each and everyone of our customers through a more proactive and data-driven way of working. The Client Device Monitoring and Analytics solution gives us visibility into the access network, all the way through to our subscribers’ devices. This valuable awareness and insight forms a great foundation for our operations and product teams in the decision-making process.”

Jordan Mladenov, Senior Manager, Video Services Management Department, A1 Bulgaria

“We view Agama as a reliable long-term partner, and with its analytics and assurance solution we get a complete view of the distribution chain in real-time, as well as access to in-depth data and insights. In this way, we can easily understand the video experience delivered to our customers for every channel and stream and across all platforms.”

Peter Bukhave Hansen, Senior Vice President of Nuuday (part of the TDC Group)

“For Telenor, attaining an excellent customer experience is vital. With the Agama analytics and assurance platform, we get a very good overall view of the entire cable distribution chain in real-time, and we can easily understand KPIs and KQIs on customer level. The flexibility, performance and usability of the Agama system makes it an essential component for maintaining an efficient and high-quality service for our customers.”

Tommy Hexeberg, System Manager Broadcast Services at Telenor

“Agama and VisualOn have joined forces to deliver a pre-integrated offering with customer experience as the focus. VisualOn’s deep client analytics combined with Agama’s innovative quality assurance and analytics technologies provides a platform for OTT operators to effectively ensure the quality of their service delivery.”

Yang Cai, CEO of VisualOn

“As part of our commitment to deliver the best service to our loyal customers across the globe, we chose Agama because of its ability to deliver service quality and operational efficiencies that will ultimately benefit our customers. Agama will provide a complete solution across multiple distribution technologies and services supporting important use cases across our operations.”

 Krishna Phillipps, CTO for the Caribbean and Central America at Digicel

“At Sky we are committed to offering our customers high-quality content and the best quality TV experience possible. The Agama solution provides crucial insights to improve and ensure our OTT service delivery platform, which supports us in delivering a high-quality experience and service to our customers.”

Vlad Korotkov, Senior Design Engineer Emerging Technologies at Sky

BUILDING FLEXIBLE INTEGRATIONS FOR CUSTOMER CARE SOLUTIONS

At Agama, we have provided integrated solutions for Customer Care Operations for many years, as integrating high-quality customer data is widely known to improve Customer Care outcomes.

netplus.ch selects Agama for its network monitoring and analytics solutions

“By activating the Agama solution on all our customers’ devices and recently on our new Android TV box, we have excellent visibility of the quality of the services we distribute”, says

Romain Lonfat, Head of iTV @netplus.ch

Agama and Zodiac team up to deliver integrated quality assurance and analytics solutions to video operators

“ We are excited to partner with Zodiac, and bring our technology to their Stack customers”, says

Mikael Dahlgren, CEO of Agama Technologies.

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