Creating insights for a streaming world
Agama provides powerful real-time monitoring, analytics and visualization capabilities for video service quality and customer experience. Our solution empowers operations, product management, development, marketing and customer care teams with awareness and insights that increase efficiency, agility and customer satisfaction.
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Our customers trust us
“The Agama solution enables us to enhance the quality of experience for each and everyone of our customers through a more proactive and data-driven way of working. The Client Device Monitoring and Analytics solution gives us visibility into the access network, all the way through to our subscribers’ devices. This valuable awareness and insight forms a great foundation for our operations and product teams in the decision-making process.”
—Jordan Mladenov, Senior Manager, Video Services Management Department, A1 Bulgaria
“We view Agama as a reliable long-term partner, and with its analytics and assurance solution we get a complete view of the distribution chain in real-time, as well as access to in-depth data and insights. In this way, we can easily understand the video experience delivered to our customers for every channel and stream and across all platforms.”
—Peter Bukhave Hansen, Senior Vice President of Nuuday (part of the TDC Group)
“By choosing Agama’s modern, software-based solution, we are able to get great support for both automated monitoring as well as visual inspection. We now have a real-time view of the delivery chain with key metrics directly available for our services, from the head-end and through the network.”
—Tibor Szabadszallasi, Video Manager at UPC Hungary
“For Telenor, attaining an excellent customer experience is vital. With the Agama analytics and assurance platform, we get a very good overall view of the entire cable distribution chain in real-time, and we can easily understand KPIs and KQIs on customer level. The flexibility, performance and usability of the Agama system makes it an essential component for maintaining an efficient and high-quality service for our customers.”
—Tommy Hexeberg, System Manager Broadcast Services at Telenor
“As part of our commitment to deliver the best service to our loyal customers across the globe, we chose Agama because of its ability to deliver service quality and operational efficiencies that will ultimately benefit our customers. Agama will provide a complete solution across multiple distribution technologies and services supporting important use cases across our operations.”
—Krishna Phillipps, CTO for the Caribbean and Central America at Digicel
“At Sky we are committed to offering our customers high-quality content and the best quality TV experience possible. The Agama solution provides crucial insights to improve and ensure our OTT service delivery platform, which supports us in delivering a high-quality experience and service to our customers.”
—Vlad Korotkov, Senior Design Engineer Emerging Technologies at Sky
“After carefully analysing the leading vendors, the decision to select Agama to assure Netstream’s OTT services was given. With the ability to oversee the entire chain end-to-end and independent of technology, while keeping ownership of data, we are now able to meet our customers’ high expectations on our services consistently for all delivery mechanisms.”
—Robert Bertschinger, Chief Strategy Officer at Netstream
“Agama and VisualOn have joined forces to deliver a pre-integrated offering with customer experience as the focus. VisualOn’s deep client analytics combined with Agama’s innovative quality assurance and analytics technologies provides a platform for OTT operators to effectively ensure the quality of their service delivery.”
—Yang Cai, CEO of VisualOn
Quality of Experience (QoE) is central to the insights that video operators get from the Agama solution. But what does QoE mean in the Agama solution and in a broader context, and what makes it so special?
“By expanding our current Agama solution to cover OTT devices will enable us to monitor our service quality from any content source to any end-user client in one aggregated view”, said Petter Røisland, Head of TV Tech Altibox.
“Delivering a high-quality IPTV service requires an end-to-end insight in the quality of experience, by having full visibility on all levels of the TV delivery chain”, said Bart Smeels, Manager Platforms & Systems at Delta Fiber.