Video observability driving efficiency
Full visibility from contribution to consumption, with proactive AI and advanced analytics that protect quality of experience and save time across your whole organization.
Agama Augmented Intelligence: AI analysts working alongside your teams
A2I adds AI analysts that investigate live data on your teams’ behalf. Each one focuses on a different part of the video service, from monitoring and operations to customer care and content, and explains what it finds in plain language so people can decide on the next step faster.
Helps Operations teams understand stream disruptions by investigating continuity errors, correlating events across ingest, transcode and edge, and outlining the next actions.
Answers service-health questions asked in plain language by comparing what matters across live data and responding with charts and context.
Gives care agents a full view of the household’s service, points to where a problem is likely to start and suggests a next step, while your care process stays in control.
Turns plain-language questions into analysis of your own engagement data and answers with KPIs, a chart and a short briefing that shows where each number came from.
End-to-end visibility, from playout to playback
Follow every stream from the headend to the viewer’s screen, and see exactly where quality drops and why.
Playout
Network
Device
Viewer
Customer Care and Integrations
Agama brings the same service data into customer care and connects it with the tools and analytics environment your teams already use, so issues can be traced to their origin and resolved faster.
Automation & Data Integration →Why operators and broadcasters choose Agama
Built on two decades of video operations expertise across IPTV, OTT, cable and broadcast.
One view for every team
Your deployment, your data
Proactive AI that saves time
Integrates with your ecosystem
Results our customers see
How operators use Agama to solve more issues first time, meet regulatory demands and fix problems faster.
Care agents see each customer’s video experience across OTT, IPTV and cable, so fewer cases are escalated to second line.
Automated, verified historical reports on availability, QoE, bitrate and vMOS replaced time-consuming manual work.
Segment-level quality insight means faster root-cause detection and shorter time to repair, even in encrypted workflows.
