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Agama integration certification process usually assures that the correct metadata is provided by the integration, but there are several reasons a system may be populated with incorrect information.

At Agama, we have provided integrated solutions for Customer Care Operations for many years, as integrating high-quality customer data is widely known to improve customer care outcomes. This is why we designed the Agama Customer Care module, to make it possible for customers or external parties to create custom Customer Care solutions optimized for each service team.