Agama’s solutions provide the awareness and insights needed to drive operational efficiency and improve customer satisfaction, and can be implemented across a wide range of processes throughout the video service operator’s organization
Head-end assurance is a critical part in any video service operation. Agama’s solutions for head-end assurance provide operators with detailed insights throughout this critical process to ensure the validity of video processing steps.
Making sure video services are delivered correctly to the viewers is a key success factor for any service operator. Agama’s solutions support service operations teams in finding and solving problems, as well as improving the performance of their video distribution and consumption solutions.
Video services are developing at an ever-increasing rate. Agama’s solutions for service development provide operators with timely and detailed information about the performance of their solutions, enabling them to quickly adapt their services without impacting customer experience.
The customer care team is an important part when interacting with the video service provider. Agama’s solutions for customer care teams help service providers improve customer experience while enhancing efficiency in customer interactions.