Blog

Agama integration certification process usually assures that the correct metadata is provided by the integration, but there are several reasons a system may be populated with incorrect information.

At Agama, we have provided integrated solutions for Customer Care Operations for many years, as integrating high-quality customer data is widely known to improve customer care outcomes. This is why we designed the Agama Customer Care module, to make it possible for customers or external parties to create custom Customer Care solutions optimized for each service team.

MP4 is a container format that allows video, audio and other related information to be bundled together in a single file. Among other things, it’s commonly used in streaming video services.

The latest innovations in technology have significantly shaped the way we collaborate, connect and interact, and are helping us work in completely new ways in the tech and video industry.

Quality of Experience (QoE) is central to the insights that video operators get from the Agama solution. But what does QoE mean in the Agama solution and in a broader context, and what makes it so special? 

The year 2020 was a special one for all of us at Agama, the COVID-19 pandemic changed our way of interacting with each other, the way of working and doing business. Looking back, we are very grateful to find our way and proud that we managed to deliver everything we promised to our customers.