News & Events

Making the most of your metadata

21 October, 2021

Agama integration certification process usually assures that the correct metadata is provided by the integration, but there are several reasons a system may be populated with incorrect information.

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Integrating real-time consumer experience insights with customer care operations

16 August, 2021

At Agama, we have provided integrated solutions for Customer Care Operations for many years, as integrating high-quality customer data is widely known to improve customer care outcomes. This is why we designed the Agama Customer Care module, to make it possible for customers or external parties to create custom Customer Care solutions optimized for each service team.

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Demystifying the MP4 container format

7 June, 2021

MP4 is a container format that allows video, audio and other related information to be bundled together in a single file. Among other things, it’s commonly used in streaming video services.

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