1 August, 2016
‘We are going through a period of rapid change in video distribution solutions, largely as a result of how much they have diversified in recent years. There are now more obstacles that operators must navigate in order to guarantee their subscribers’ service experience. Fortunately, however all this also opens up new opportunities for efficiently doing just that,’ says Mikael Dahlgren, CEO of Agama Technologies.
5 July, 2016
Agama Technologies, the specialist in video service quality and customer experience, today announced that Digicel Group, a Jamaica-based global telecommunications […]
19 April, 2016
Agama Technologies has been appointed by M7 Group to provide a service assurance solution for its video services across Europe.
7 September, 2015
Agama SERIES 5 enables a data-driven approach across the video operators’ organisation and will be a vital cornerstone for operational efficiency and profitability.
17 June, 2015
Many video operators spend a lot of time, effort and resources on detecting, pinpointing and restoring event oriented problems, such as broken equipment or faulty cables. These processes focus on detecting incidents and then bringing the system back to its normal state of operation. What is sometimes overlooked, or at least handled with lower priority, is if the normal state is what it should be? What is the overall delivered service quality when we have no known faults? What is our normal level of service quality and availability? What could or should it be?
11 June, 2015
Video service operators are now taking monitoring a step further by using data to drive processes across their organisations and reaping great benefits as a result. Opinion piece by Mikael Dahlgren, CEO at Agama Technologies.
2 June, 2015
netplus has implemented Agama’s Embedded Monitoring Solution, which forms an essential foundation for awareness and efficiency in processes such as fault detection, incident handling, continuous improvements and change management.
23 April, 2015
Agama selected by Etisalat, the leading telecommunications operator in the UAE with almost 11 million customers, to provide a comprehensive solution for video service quality and customer experience monitoring, assurance and analytics.
21 April, 2015
Agama and Zappware, announces new technology partnership to deliver a pre-integrated solution for assuring a world-class customer experience to joint pay-TV operator customers worldwide.
14 April, 2015
Side-effects of service environment changes are often a major contributing factor in negative customer viewing experiences. Operators can manage these changes efficiently and effectively − and close the loop in the change management process − with a customer experience centric approach.
Guest post by Mikael Dahlgren, CEO at Agama Technologies. Published in IP&TV News Expertise Zone on April 14, 2015.
