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‘We are going through a period of rapid change in video distribution solutions, largely as a result of how much they have diversified in recent years. There are now more obstacles that operators must navigate in order to guarantee their subscribers’ service experience. Fortunately, however all this also opens up new opportunities for efficiently doing just that,’ says Mikael Dahlgren, CEO of Agama Technologies.

Many video operators spend a lot of time, effort and resources on detecting, pinpointing and restoring event oriented problems, such as broken equipment or faulty cables. These processes focus on detecting incidents and then bringing the system back to its normal state of operation. What is sometimes overlooked, or at least handled with lower priority, is if the normal state is what it should be? What is the overall delivered service quality when we have no known faults? What is our normal level of service quality and availability? What could or should it be?

Video service operators are now taking monitoring a step further by using data to drive processes across their organisations and reaping great benefits as a result. Opinion piece by Mikael Dahlgren, CEO at Agama Technologies.