17 June, 2015
Many video operators spend a lot of time, effort and resources on detecting, pinpointing and restoring event oriented problems, such as broken equipment or faulty cables. These processes focus on detecting incidents and then bringing the system back to its normal state of operation. What is sometimes overlooked, or at least handled with lower priority, is if the normal state is what it should be? What is the overall delivered service quality when we have no known faults? What is our normal level of service quality and availability? What could or should it be?