Context
In today’s video landscape, service providers face a number of challenges:
- Technology shifts: multi-service delivery, various types of devices.
- Increased demand for high-quality video streaming and user experience requires Telcos to invest in new network infrastructure and services.
- Fragmentation of the video market: a wide range of different devices and platforms are used to consume video.
- Multiple systems are used to track performance on the delivery and reduce complexity.
Application areas
Head-end assurance
Core network assurance
Last mile assurance
In-home, end-user assurance
Benefits
• Consolidate multiple systems and tools into a holistic end-to-end observability solution to reduce operational costs and complexity.
• Deep analysis at the head-end of incoming and delivered video to detect content-related issues to eliminate troubleshooting down the road.
• Identify and troubleshoot network issues with detailed performance insights per network segment and CDN, supporting multicast and ABR delivery.
• Enhanced network visibility to enable video and network operations to collaborate and easily solve common issues.
• Gain insights into customer experience, usage and performance that allow customer support teams to effectively solve subscriber problems.
• Understand when, where and how customers use video services enables development, product and marketing teams to make informed, data driven decisions.
Capabilities
End-to-end video observability with insights into HE, network, device, and app performance for service providers of any size.
Support for all types of customer devices – Connected TVs, Apps, STBs – with insights into quality, services used, errors and type of device.
Quality of experience across all service types: live, catch-up, nPVR and on-demand, and insights for third-party apps on STBs.
Collaborate across teams and departments with powerful applications, alerting and reporting.
Flexible deployment, on-premises, private or public cloud and hybrid.
