Context
Before this project, netplus.ch already had a comprehensive Agama monitoring solution tracking video service creation in the head-end, but it lacked transparency through the diverse distribution networks and into the homes of its subscribers.
Challenges
✔️ Lack of transparency
No clear visibility through the whole distribution network.
✔️ Issues distribution
The majority of issues reported by subscribers stemmed from the last-mile distribution and in-home networks.
✔️ Catch-up service quality control
Concerns over the effects of the distribution and in-home networks on its catch-up service.
Solution benefits
✔️ Provide a reliable & scalable observability system
✔️ Dashboards with a real-time view
✔️ Enhanced troubleshooting capabilities
✔️ Easy maintenance for OPS team
✔️ QoS deep insights
✔️ Enable the embedded clint on all devices
"By activating the Agama solution on all our customers’ devices and recently on our new Android TV box, we have excellent visibility of the quality of the services we distribute."
Romain Lonfat
Head of iTV netplus.ch
