✔️ Lack of transparency
No clear visibility through the whole distribution network.
✔️ Issues distribution
The majority of issues reported by subscribers stemmed from the last-mile distribution and in-home networks.
Context
Before this project, netplus.ch already had a comprehensive Agama monitoring solution tracking video service creation in the head-end, but it lacked transparency through the diverse distribution networks and into the homes of its subscribers.
Challenges
✔️ Catch-up service quality control
Concerns over the effects of the distribution and in-home networks on its catch-up service.
Solution benefits
✔️ Provide a reliable & scalable observability system
✔️ Dashboards with a real-time view
✔️ Enhanced troubleshooting capabilities
✔️ Easy maintenance for OPS team
✔️ QoS deep insights
✔️ Enable the embedded clint on all devices
