✔️ Lack of knowledge and insights
Limited visibility into the service quality of the cable network
✔️ Problem location & identification
Difficulties identifying if the problem was related to just one customer or if a whole area/group was affected
✔️ Lack of knowledge and insights
Limited visibility into the service quality of the cable network
✔️ Problem location & identification
Difficulties identifying if the problem was related to just one customer or if a whole area/group was affected
✔️ First-time rights
Make field engineers able to check on–site if they solved the issue
✔️ Increased FTR
✔️ More effective use of field engineers
✔️ Reduced number of STB swaps
✔️Significant cost savings