Leadership teams
Turn service insights into strategic decisions
Management needs a clear view of how a service is performing across markets and platforms. Agama provides real-time observability across the entire delivery chain, from service quality to viewer experience, enabling smarter decisions that drive efficiency, satisfaction, and growth.
Operational aligment
Bridge the gap between engineering, operations, and management teams. With shared dashboards and reports, everyone works from the same data, ensuring fast, coordinated responses to issues and more efficient service operations.
Strategic visibility
With a single source of truth for service performance, Agama helps align technical and business teams around KPIs. Leaders gain clarity on SLAs, user experience, and regional performance trends, strengthening decision-making and ensuring service quality across the organization.
Business impact insights
Agama links operational metrics to audience behavior, revealing which issues affect the most viewers and where to focus improvement efforts for the biggest business impact.
Data-driven growth
Use Agama’s dashboards and reporting to guide content and marketing investments and stay ahead of market shifts. Long-term insights show emerging opportunities and technology needs, supporting smarter decisions on service expansion, quality goals, and customer experience strategies.
Use cases
How can we monitor service quality across markets and platform?
- Agama consolidates real-time KPIs from every region, platform.
- Dashboard showing a unified view of performance across the network, CDN, and user devices.
- Early alerts highlight underperforming areas for faster corrective action.
How do we link service quality to churn and satisfaction?
- Prioritize service improvements that have the highest impact on loyalty and NPS.
- Easily identify where performance issues affect experience or retention.
- Agama correlates quality and engagement metrics with churn and customer sentiment data.
How can we evaluate the impact of new service launches or updates?
- The Agama platform observability and analytics track stability, quality, and user behavior during rollouts.
- Detect early issues to minimize risk and protect customer perception.
- Performance trends show how new releases affect experience and engagement.
How can we optimize investment and capacity planning?
- Identify where to scale infrastructure, adjust CDN strategy, or invest in new technologies.
- Forecast demand with confidence using accurate, historical performance data.
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