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Context
M:tel, a leading telecom and digital TV operator in Bosnia and Herzegovina, partnered with Agama to deploy Analyzer OTT to boost their streaming service quality.
This deployment gave M:tel the ability to monitor encrypted ABR streams directly at the origin server, providing deep, content-level insights without compromising DRM security. The end-result is increased service assurance, faster issue resolution, and a better overall viewer experience, even in secure streaming environments.
This deployment gave M:tel the ability to monitor encrypted ABR streams directly at the origin server, providing deep, content-level insights without compromising DRM security. The end-result is increased service assurance, faster issue resolution, and a better overall viewer experience, even in secure streaming environments.
Challenges
As viewer expectations and content security requirements continued to grow, M:tel needed deeper operational insight into their encrypted ABR streaming services. While existing solutions offered basic monitoring, they lacked the depth to diagnose issues in protected streams.
Solution benefits
- Faster root cause detection for streaming issues, even in encrypted scenarios.
- Reduced time to repair due to deep insights into segment-level quality.
- Improved viewer satisfaction, as fewer disruptions and quality issues reached end-users.
- Streamlined internal workflows for both live and on-demand OTT services.
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