Automation & Data Integration
Speed up resolutions and integrate seamlessly with your analytics ecosystem to deliver outstanding customer service.
The real challenge behind every support call
By correlating service quality from the end-user’s device through the in-home network and into the delivery chain, Customer Care teams can immediately pinpoint where an issue originates.
Whether it’s a device malfunction, local Wi-Fi issue, or a problem in the CDN, Agama provides the visibility needed for service agents to act quickly.
“Telenor’s customer care teams are very excited about the Frontline solution and the feedback we are receiving clearly confirms that the solution covers the needs we have to help the customer in a good way already during the first call.”
Marielle Lind, Technical Architect TV back-end systems at Telenor Sweden
Enhancing CDN routing with Agama intelligence
Agama’s video observability platform is pre-integrated with an advanced CDN director to enhance streaming quality through real-time, data-driven automation.
By sharing quality metrics and alerts from across the network, the integration enables smarter, proactive CDN routing decisions—optimizing capacity, stream availability, and best user experience.
Deployment & integration flexibility
Agama platform supports multiple deployment models and offers a flexible API layer that seamlessly integrates with customer Care systems, CDN control planes, and third-party data ecosystems.
All observability data can be consumed through customizable interfaces or exported in standard formats such as JSON or CSV, giving teams the freedom to build their own workflows.
Key capabilities
From tickets to experiences: redifining Customer Care through complete service visibility
Auto-generated alerts & metadata publishing to CDN routers.
Seamless integration with CDN Director for adaptive delivery.
REST API for custom support system integration.
Drill-downs by device, region, content type.
E2E QoE & QoS visibility for each customer.
AI-driven explainability tools - “Explain My Data”.
Elevate your knowledge
A1 Hrvatska
Success Story
How Bulb & Agama’s innovative solutions support A1 Hrvatska in its digital transformation
“To our great relief and satisfaction, with collaboration and coordination, Agama and Bulb overcame a big obstacle to get the video data to Cempresso thus reducing time for agents for troubleshooting by having all the data in one tool.”
-Kristijan Rebelić, Quality Management Team Leader at A1 Hrvatska
Telenor Sweden
Success Story
How Telenor Sweden achieves success with Agama Frontline Application
“We were very excited to work on this project with Agama. The Agama team has clearly understood our needs for improving our customer care processes.”
-Marielle Lind, Technical Architect TV back-end systems at Telenor
