The Agama Video Observability and Analytics Solution
Combining customer experience and usage insights from every app and device with performance metrics from the playout and delivery network, Agama provides a holistic view through a single pane of glass to help teams detect issues, optimize performance, and ensure seamless viewing experiences.
End-to-end service visibility
Our video observability solution provides insights of the entire video delivery chain – from the head-end to the end-user.
Quality of experience for all services and in all locations is made transparent on a single pane of glass, supporting an agile and data-driven way of working across teams and departments.
Integrate on any device or app
Regardless of the device – be it a connected TV, set-top box or app – Agama provides deep video and platform insights. Our SDK and plugins allow you to quickly integrate Agama on Android TV, iOS, Android, web or Linux environments, with a rich set of pre-defined metrics, events and error categories.
With comprehensive validation and real-time backend data cleaning (ETL) capabilities, you can trust information in real-life scenarios for quick action.
Detailed insights per subscriber and device
From the top-level dashboards, it’s just a few clicks to data mining and finding individual end-user devices. From high-level dashboards to detailed metrics, teams can quickly identify and resolve customer-specific issues, regardless of the underlying cause.
Integrating customer experience and service performance data into customer care processes shorten call time and improve NPS.
Shorten your time-to-fix
Lower the time-to-fix with complete service delivery performance available at a glance, from video creation to consumption. Insights on the real-world impact of an issue allows for data driven escalation and prioritization.
“The quality of our services to our customers is our highest goal. Agama provides us the means to be in control of the quality we provide to our customers.”
Anton Verheijen, Head of Data & Media at Odido
