Linköping, Sweden, April 24, 2025 – Agama, a specialist in video observability & analytics for service quality and customer experience, today announced that Hrvatski Telekom, a leading telecom provider in Croatia, has expanded its Agama solution with advanced headend and network observability tools, including the integration of Analyzer OTT with Promotheus.
Better-quality visibility and smarter operations with Agama
Hrvatski Telekom uses Agama’s extended solution to gain deep insights into its rapidly growing OTT services on Android STBs, Smart TVs, and mobile devices. The integration of Analyzer OTT has greatly improved visibility of client behavior and channel performance. Using Prometheus add-on, an open-source monitoring tool designed for high data ingestion, has yielded additional valuable insights, allowing for seamless integration with other systems and enriched, in-depth analysis of the entire data path, from servers and virtualization to core network infrastructure.
“Thanks to Agama and its Analyzer OTT, and Prometheus integration, we now benefit from a single-pane-of-glass view across all channels and service profiles,” says Robert Karačić, Technical Manager for Quality Assurance at Hrvatski Telekom. “It also empowers us with precise and reliable alerts, reducing noise and helping our teams focus on real issues that impact service quality.”
“As video delivery becomes more complex, a scalable and open approach to observability is critical,” says Anders Svensson, Co-founder & Senior Fellow at Agama. “We’re proud to support Hrvatski Telekom in building a proactive, intelligent monitoring strategy that grows with their evolving services.”
The Agama E2E Video Observability and Analytics solution provides data-driven insights and automation – empowering video service providers and their Operational, Product, Marketing and Management teams. The solution for head-end and network observability creates transparency and visibility for each step of the video delivery chain, enabling data-driven decision-making, shorter time-to-fix and ensuring service performance. It is flexible and can be implemented in any type of head-end technology.
About Agama
Since its inception in 2004, Agama has been influencing the market of the emerging generation of support solutions for video operations, taking a completely new and market-changing approach. We started by offering a service-focused monitoring solution, putting the end-user and quality of experience (QoE) first. We aimed to create service and infrastructure observability, analytics and insights for the video service operators and their operational, product and management teams. We empower people and teams to accomplish more through service and video observability, analytics and insights. We offer software solutions and professional services in the cloud, on-premises or hybrid, providing the capability to observe and understand the end-to-end video service delivery and subscriber experience. Visit www.agama.tv
About Hrvatski Telekom
Hrvatski Telekom is the largest private investor in the digital transformation of the Republic of Croatia, ensuring connectivity for residential customers and business enterprises. Hrvatski Telekom offers its customers a wide range of fixed, mobile, internet, and data services and advanced ICT solutions tailored to business and corporate needs. Frequent awards and independent recognition confirm HT’s market visibility for the best network, sustainable business practices, corporate governance, and social engagement. For more information, visit https://www.t.ht.hr/en
