In this interview, Johan Görsjö explains how we help video service providers make their operations more efficient, focusing on operational analytics and the teams who face customers.
In the 9-minute interview, Johan covers:
– How analytics and AI help teams make faster, better-informed decisions
– What giving teams more to work with looks like in practice, from Operations to Customer Care
– How clear visibility across the whole video service makes day-to-day operations less complex
– How technical insight is reaching customer-facing teams so they can resolve issues sooner and serve viewers better
